290 Knowsley Road, Bootle, Merseyside, L20 5DQ
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Survey Results

We use a variety of methods to evaluate our performance with our patients. We are currently running the NHS Friends and Family Test (FFT), which is a single-question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. You can submit your FFT scoring card via reception or, alternatively, you will receive a text message two hours after your appointment which you can also use to score your experience.

 

Alongside the FFT, we are also currently participating in The GP Patient Survey has been designed to give patients the opportunity to comment on their experience of their GP practice. The survey asks about your experiences of your local GP surgery and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, the quality of care received from their GP and practice nurses, amongst other things. These surveys are sent out every year to patients who are selected at random.

 

Finally, we also run an internal patient survey which is carried out by CFEP. This is in addition to the GP Patient Survey and gives us further feedback which we can use.
 
Replies to all surveys will help us understand where improvements are needed. They are an opportunity for patients to have their say about how well their practice is doing at providing these services to patients.
 
 
   News and Events

Ordering your repeat medication
Posted on 14-12-2016

Please ensure you order your repeat medication by Wednesday, 21st December at the latest to ensure you have enough for the holiday period.

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Posted on 16-11-2016

If you are unsure about your eligibility, please contact us and we will be more than happy to assist you.

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The government is proposing a big change by moving to a system of "presumed consent" in England.

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Scientists say it could be the biggest breakthrough in neurodegenerative diseases for 50 years.

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Paying mothers incentivises breastfeeding, study finds
Posted on Monday December 11, 2017

More than 10,000 new mums were offered up to £200 in shopping vouchers as encouragement to breastfeed.

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Londoners given GP access over weekends and evenings
Posted on Monday December 11, 2017

An extra 75,000 appointments are available across the capital each month.

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Mesh risks not passed on to doctors
Posted on Monday December 11, 2017

A major medical company failed to tell doctors the full extent of some of the risks posed by mesh implants.

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