290 Knowsley Road, Bootle, Merseyside, L20 5DQ
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Survey Results

We use a variety of methods to evaluate our performance with our patients. We are currently running the NHS Friends and Family Test (FFT), which is a single-question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. You can submit your FFT scoring card via reception or, alternatively, you will receive a text message two hours after your appointment which you can also use to score your experience.

 

Alongside the FFT, we are also currently participating in The GP Patient Survey has been designed to give patients the opportunity to comment on their experience of their GP practice. The survey asks about your experiences of your local GP surgery and other local NHS services, and includes questions about your general health. The survey includes questions about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, the quality of care received from their GP and practice nurses, amongst other things. These surveys are sent out every year to patients who are selected at random.

 

Finally, we also run an internal patient survey which is carried out by CFEP. This is in addition to the GP Patient Survey and gives us further feedback which we can use.
 
Replies to all surveys will help us understand where improvements are needed. They are an opportunity for patients to have their say about how well their practice is doing at providing these services to patients.
 
 
   News and Events

Ordering your repeat medication
Posted on 14-12-2016

Please ensure you order your repeat medication by Wednesday, 21st December at the latest to ensure you have enough for the holiday period.

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There's still time to get your flu jab!
Posted on 16-11-2016

If you are unsure about your eligibility, please contact us and we will be more than happy to assist you.

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Anti-depressants: Major study finds they work
Posted on Thursday February 22, 2018

Scientists hail "good news for patients" as analysis finds 21 drugs reduce symptoms of depression.

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Warning over fake piercing magnet craze
Posted on Thursday February 22, 2018

One 12-year-old boy had to have part of his bowel removed after swallowing the magnetic balls.

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India doctors remove world's 'largest brain tumour'
Posted on Thursday February 22, 2018

The patient had been living for three years with the 1.8kg tumour, which was larger than his head.

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Consultants criticise 'catastrophic' rise in 12-hour A&E waits
Posted on Thursday February 22, 2018

Hospital consultants warn over patient safety as the longest waits to be seen in emergency units rise.

more »

NHS 'dangerously' short of 100,000 staff
Posted on Wednesday February 21, 2018

Figures show one in 12 posts in England is unfilled - enough to staff 10 large hospitals.

more »

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