290 Knowsley Road, Bootle, Merseyside, L20 5DQ
Tel: 0151 922 3841
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Complaints and Suggestions

Complaints
We are fortunate that these are rare at our practice. We hope that this reflects our commitment to patient care. 
  
If you do have a complaint then please let us know as soon as soon as possible. You can ask to speak to our Practice Manager or use the contact forms on this website and allow us the opportunity to try to put things right through our thorough in-house complaints procedure. If you would like to email your complaint, please call our main number on 0151 922 3841 and a designated email address can be supplied.
 
We take a constructive approach to complaints and, if they do occur, we action and learn from the problem in order to improve our services.
 
Suggestions
We always welcome feedback on the service that we provide. If you wish to make suggestions for improvements then we would be very pleased to hear from you. If you are dissatisfied with the service that we provide then please take advantage of our practice complaints procedure.
 
Please ask at reception for more information. Our aim is to provide you with the highest quality of service.
 
 
   News and Events

Ordering your repeat medication
Posted on 14-12-2016

Please ensure you order your repeat medication by Wednesday, 21st December at the latest to ensure you have enough for the holiday period.

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There's still time to get your flu jab!
Posted on 16-11-2016

If you are unsure about your eligibility, please contact us and we will be more than happy to assist you.

more »

Will change to organ donor rules mean more transplants?
Posted on Monday December 11, 2017

The government is proposing a big change by moving to a system of "presumed consent" in England.

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Huntington’s breakthrough may stop disease
Posted on Monday December 11, 2017

Scientists say it could be the biggest breakthrough in neurodegenerative diseases for 50 years.

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Paying mothers incentivises breastfeeding, study finds
Posted on Monday December 11, 2017

More than 10,000 new mums were offered up to £200 in shopping vouchers as encouragement to breastfeed.

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Londoners given GP access over weekends and evenings
Posted on Monday December 11, 2017

An extra 75,000 appointments are available across the capital each month.

more »

Mesh risks not passed on to doctors
Posted on Monday December 11, 2017

A major medical company failed to tell doctors the full extent of some of the risks posed by mesh implants.

more »

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