290 Knowsley Road, Bootle, Merseyside, L20 5DQ
Tel: 0151 922 3841
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Appointments

Our current appointment system has been developed to reflect our patient’s needs.   As a result of this we now have early, late, advance book and book on the day appointments.

 

Our current system is as follows:-

 

1. Advance booking of appointments


You are able to book appointments up to 4 weeks in advance to see a Doctor or a Nurse. These appointments can be booked by attending in person, online or by telephone.

During holiday periods, study leave, etc. there may be a delay in routine appointments, but a doctor will always see urgent cases. If you feel that you may need more than the usual time for a appointment (each appointment is 15 minutes long) then please mention this to the receptionist when booking and we will do our best to accommodate you. Surgery time is limited as the doctors have to do home visits, prescriptions, referrals and reports after surgery has finished.

 

2. Advance booking by internet


These can be booked by logging onto our online system via our website. You will need to register to access this service. Please ask reception staff for more details. You can register online via the following link: https://patient.emisaccess.co.uk

 

3. Book on the day appointments
 

There are doctor’s appointments made available each day which are only available to book on the day. These appointments will be released at 8am each morning for the morning and afternoon. These can only be booked by telephone.

 

4. Emergency appointments
 

We endeavour to see all the patients presenting with an urgent medical problem. However, please call the surgery if you feel you need to be seen urgently and a Doctor will assess your case in order to provide the most appropriate cause of action. This may include requesting that you visit the surgery, providing you with a prescription or suggesting a more appropriate pathway of care (i.e. A&E)

 


Practice Nurses

In a number of cases, it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

It is advisable that a responsible adult should accompany children under the age of 16.

Please bear in mind that an appointment is for one person only - if, for example, you need to be seen as well as your child then you will need two separate appointments.

 


Cancellations

If you cannot attend an appointment for any reason then we please ask that you inform us as soon as possible in order for us to provide your appointment slot to another patient.

 
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